Remote agents whose physical presence and identity are never confirmed
Built for Every Industry
BPO
Verify the Person Answering the Call.
BPOs hire at scale for roles with direct access to customer data — financial details, personal records, account credentials. Remote and work-from-home models have made it easier for identities to go unverified until it's too late.
Verify Faster
Reduce Data Risk
Where Hiring Risk Shows Up
Access to sensitive customer financial and personal data by unverified hires
Forged experience documents for process-specific or voice-based roles
Reputational and contractual risk from a single bad-actor hire
How Accura Hire Helps
Accura Hire confirms that the person behind every BPO application is who they claim to be — live face biometrics to verify physical presence, government ID verification, and risk intelligence screening before agents ever touch customer data. Detailed, downloadable reports support compliance audits and client due-diligence requests.
69,000
customer records exposed in a single insider breach
Real Case Scenario
In 2024–2025, an employee at a BPO's India office was found to have been selling customer data, records, and other sensitive client information to external buyers over a multi-year period, resulting in the exposure of roughly 69,000 customer records from a single insider breach.
The subsequent audit and investigation led to the termination of 226 employees, with the total remediation and reimbursement bill estimated at $180–400 million.